Return & Refund Policy
Effective Date: April 3, 2025
At Paw Jaw Chews LLC, your satisfaction — and your pet’s happiness — is our top priority. If you're unsatisfied with your purchase, we’re here to help. This page outlines our policy on returns, exchanges, and refunds.
Please inspect your order upon delivery. If your item is:
Contact us within 7 days of receiving the order. Be sure to include your order number, a description of the issue, and photos, so we can resolve it quickly with a refund, replacement, or exchange.
We accept returns for:
Items that cannot be returned:
Returns that do not meet the above conditions may be rejected.
We'll notify you by email once we receive and inspect your return. A refund will be processed to your original payment method within 5–7 business days if approved.
Please note:
We only replace items if they are:
If you need to exchange an item, email us your order number and the reason for the exchange. We’ll send out the correct or replacement item free of charge.
If you have any questions about your order, returns, or refunds, please reach out to us:
Paw Jaw Chews LLC
📍 114 South Mountain Dr, Carlisle, PA 17013
📧 Email: pawjawchews@gmail.com
📞 Phone: (703) 774-5422
🌐 Website: www.pawjawchews.com
We appreciate your trust in our Disabled Veteran-Owned business and promise to do our best to make things right!
